If you have further questions that are not listed in our FAQ, please send us your request as precisely as possible to info@kaizo3.com or use the contact form (please include the order number if available).
ORDER
Can I cancel my order?
Unfortunately we are unable to cancel or amend the products or details on an order. Although you may consider it an easy thing to update an order, once an order is placed a chain of events is
automatically triggered behind the scenes, related to the shipping of the package.
We can solely try to accommodate your wishes if the package has not yet been dispatched.
The tracking number tells me the package was delivered but there's no sign of it?
Thanks for getting in touch. We would recommend checking with a
neighbour, doorman or any areas on your property where the package could
have been left by the delivery courier. If you have no luck, please let
us know so we can look into the issue.
What should I do if my ordered items have arrived damaged?
n this case, please send us a short description and photos of the defective item(s) by e-mail to info@kaizo4.com. Please make sure that the damage is clearly visible in the photos. If the items show obvious damage, we will immediately refund the corresponding amount for your order.
My package seems to be lost!
If you think your package is lost in transit or undelivered after
the expected delivery date, please reach out to us right away.
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Can I edit my shipping address?
If you've noticed your order is shipping to the wrong address, it is probably too late to change it.
How do I check the status of my order?
Once you’ve received your shipping confirmation email, click 'Track
Package' and see the status of your delivery. It may take 24 hours for
tracking updates to appear.
How do I return something?
We want you to be happy with your KAIZO 3 purchase but if you need to return something you have 14 days from the delivery date to request and dispatch a return.
To send something back you can start a return. You'll need your order number and the email address you used to place the order.
Shipping costs are non-refundable. All costs associated with returning products are your responsibility. If your products are post stamped outside the 14 day return window, we reserve the right to refuse the return or offer you store credit which can be used across multiple
future orders.
PAYMENT
What payment options are offered?
The payment methods available to you are TWINT, Klarna, PayPal, Apple Pay, Google Pay and credit cards such as Visa, Mastercard, American Express.
How secure is the KAIZO 3 online shop?
Our online shop uses the transport protocols such as HTTPS, which are standard for a modern website. The payment process is also encrypted via SSL according to AES-256. In addition, we comply with the PCI-DSS standards. KAIZO SAN is therefore a modern online shop based on the highest security standards, where you can shop without hesitation.
Why is my payment not accepted?
This can have various reasons. Please try another payment method. If this does not work either, please contact info@kaizo3.com with the subject: "Payment not possible".
Where can I redeem my discount and voucher codes?
You can redeem discount and voucher codes at the checkout in the order summary or in the (last) payment step.
SHIPPING
How much are the shipping costs?
Each of our products is shipped to you free of charge as standard.
How long does it take to get my order?
As soon as we receive your order on our site, it's instantaneously transmitted to our shipping team where the address data is then automatically passed on to the delivery courier. In the meantime your products are carefully packed and boxed, ready for shipping.
We aim to dispatch all orders within 1-3 working days and delivery times are as follows:
6-9 days - International orders are shipped with DHL / UPS
4-7 days - European orders are shipped with DPD/DHL
Which countries do you ship to?
We currently offer worldwide shipping.
Is it possible to track my order?
Yes, as soon as your order is dispatched, you will receive a dispatch confirmation email. This will contain the relevant tracking number and a tracking link.
RETURNS
What does the extended 14-day right of withdrawal mean for me?
We are absolutely convinced of our products, which is why we believe that you will be too. From the day of delivery, we therefore grant you a full 14 days to cancel your order, in addition to the statutory period.
How do I return something?
We want you to be happy with your KAIZO 3 purchase but if you need to return something you have 14 days from the delivery date to request and dispatch a return.
To send something back you can request a return via info@kaizo3.com You'll need your order number and the email address you used to place the order.
Shipping costs are non-refundable. All costs associated with returning products are your responsibility. If your products are post stamped outside the 14 day return window, we reserve the right to refuse the return or offer you store credit which can be used across multiple future orders.
Where does the return shipment go?
After you have informed us of your wish to cancel, we will send you an e-mail with information on how to proceed and the relevant returns address.
When and how do I get my money back?
After the return has been received by us, it will be checked within one to a maximum of two working days and the corresponding invoice amount will then be refunded to you immediately via the payment method used for the order.